Prima Hot And Cold Pack Size

These terms apply to the supply of Prima Hot and Cold Gel Pack (SKU EHM-0883-01, EHM-0883-02, EHM-0883-03), an orthopaedic support supplied by MedyMar, Muscat, Sultanate of Oman. They supplement our store-wide Shipping and Returns policies.

Pricing & quotations

Prices are shown in Omani Rial (OMR). Applicable VAT, import duties and destination charges are confirmed on your quotation or at checkout for your delivery location. Quotations carry a reference number and a validity window; volume, tender and project pricing is available on request.

Ordering & payment

Online orders are paid at checkout. Quoted orders are paid by bank transfer or card before dispatch unless credit terms have been agreed on an approved corporate account, which may order against a purchase order referencing the quotation number.

Delivery

Lead time and freight for this item are confirmed on your quotation or order confirmation for Oman & the GCC, Rwanda and East Africa. CIF, EXW and DDP terms are quoted per destination and risk passes according to the agreed Incoterm. The buyer is responsible for any import permit or product registration required in the destination country.

Returns & cancellations

• A size exchange is available within 14 days of delivery for supports that are unworn, with tags attached and packaging intact.
• Supports that have been worn against the skin cannot be returned for hygiene reasons unless defective.
• Report damaged or defective items within 48 hours of delivery with photographs; we replace or credit at no cost.

Warranty

Consumables are covered against manufacturing defects and are supplied with the shelf life stated on the pack. No further warranty applies once a pack has been opened or used.

Use & regulatory

Supports and braces should be fitted and worn as advised by a clinician or physiotherapist. Product information on this page is provided for procurement purposes and does not constitute medical advice. Registration, conformity and lot-traceability documents for this item are supplied with your quotation on request.

Governing law

These terms are governed by the laws of the Sultanate of Oman. Any dispute is first addressed with your MedyMar account manager; unresolved matters fall under the jurisdiction of the courts of Muscat.

Prima Hot and Cold Gel Pack (SKU EHM-0883-01, EHM-0883-02, EHM-0883-03) can be ordered online for stock quantities, or quoted for bulk, tender and project supply.

1. Choose your option and quantity. Select the size you need — available in Large, Medium, Small — and set the quantity. Specify the pack size (Small, Medium or Large) when ordering.
2. Add to order. For stock quantities use Add to order and check out; prices are shown in OMR and the delivery estimate is confirmed at checkout.
3. Request a quote for bulk or tender supply. Use Request a quote with the SKU, quantity and delivery city or facility; we return firm unit pricing, lead time and the registration documents for this item within one working day.
4. Confirm and pay. Pay by bank transfer or card against the proforma invoice, or issue a purchase order quoting the quotation reference on an approved corporate account.
5. Delivery and documents. Your order ships with a delivery note and the lot, batch and country-of-origin record for this item; tracking is shared on dispatch and the delivery date follows our Shipping policy.

Before you order

• Measure the body part as shown on the manufacturer's size chart and state left, right or universal fit where relevant
• Tell us the intended use (post-operative, sports, daily support) so the correct level of support is supplied
• Supports can be ordered in mixed sizes for clinics and pharmacies — ask for a size-run quotation

Need help?

Message us on WhatsApp (Sunday–Thursday, 8:00–18:00 Gulf Standard Time) or email milani@shamhabib.com. Hospitals, ministries and distributors can send tender line-items to the Tender Desk for compliant, documented pricing.