Help Center

Everything you need to buy from MedyMar with confidence. If you can't find your answer here, reach us on WhatsApp or the Contact page — in your language, during your region's support hours.

How quoting works

Add items to your order list or paste them into the quote form, enter your delivery details, and receive unit prices, landed shipping and a firm delivery date on one document — with a validity window and reference number. You can quote as a guest and share a committee-ready PDF with procurement. See Request a quote.

Payments by region

• Oman & the Gulf: invoice/credit, cards and GCC payment rails, with VAT-compliant invoicing.
• Rwanda: MTN MoMo, Airtel Money, cards and invoice.
• East Africa: M-Pesa and country-specific mobile money, cards and invoice.

Shipping & delivery

Every quote shows a delivery date for your city or district before you order. See our Shipping & Delivery policy for details by region.

Returns & warranty

Read our Returns & Warranty policy for how we handle returns, replacements and manufacturer warranties.

Accounts & verification

Register by role (doctor, clinic, imaging centre, hospital or distributor). Institutional accounts complete a short licence and facility verification, which sets your pricing tier and unlocks terms-based ordering — see Corporate accounts.